Effective Date: March 16, 2025

1. Cancellation Notice

• Clients must provide at least 48 hours' notice to cancel a scheduled cleaning appointment.

• Cancellations made less than 48 hours before the appointment will result in the forfeiture of the deposit.

2. Rescheduling

• Clients may reschedule once per booking without penalty if requested at least 48 hours in advance.

• Rescheduling requests made within 48 hours of the appointment may be subject to an additional fee.

3. Late Cancellations & No-Shows

• Same-day cancellations or no-shows will be charged 100% of the service fee.

• A no-show is defined as:

  • The client is not home at the time of the scheduled service.

  • The cleaning team is unable to access the property.

  • A failure to notify Greenhaven Cleaners in advance of a cancellation.

4. Deposit & Refunds

• Deposits are non-refundable unless the cancellation is due to Greenhaven Cleaners being unable to fulfill the service.

• If Greenhaven Cleaners cancels an appointment due to unforeseen circumstances, the client will be given the option to reschedule or receive a full refund.

5. Emergency Cancellations

• In case of emergencies, clients should contact Greenhaven Cleaners as soon as possible to discuss alternative arrangements.

• We understand that unexpected situations arise and will assess rescheduling options on a case-by-case basis.

6. How to Cancel or Reschedule

To cancel or reschedule your appointment, please contact us via:
📧 Email: info@greenhavencleaners.com
📞 Phone: 613-296-3018

By booking with Greenhaven Cleaners, you acknowledge that you have read, understood, and agreed to our Cancellation Policy.