Privacy Policy

Effective Date: March 16, 2025

At Greenhaven Cleaners, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services.

1. Information We Collect

We collect personal and service-related information to provide and improve our services. This includes:

• Personal Information:

  • Name

  • Email address

  • Phone number

  • Residential or service address

• Booking Information:

  • Service preferences

  • Property details (e.g., square footage, number of rooms)

  • Requested service dates and times

• Payment Information:

  • Payment method used (e-transfer or cash)

  • Deposit confirmation
    (We do not store sensitive payment data such as banking or credit card numbers.)

• Communication Data:

  • Feedback, inquiries, or service-related messages

2. How We Use Your Information

We use your information for the following purposes:

• To provide, schedule, and confirm cleaning services

• To communicate with you regarding bookings, updates, and next steps

• To send confirmation and follow-up emails

• To personalize your customer experience

• To process deposits and track payment confirmations

• To resolve issues, manage disputes, or respond to inquiries

• To comply with legal and regulatory requirements

3. Sharing Your Information

We respect your privacy. Greenhaven Cleaners does not sell, rent, or share your personal information with third parties, except in the following circumstances:

• With your consent

• To comply with legal obligations (e.g., court orders or law enforcement)

• With service providers who help us operate our business (e.g., booking platforms, email providers), under strict confidentiality agreements

4. Data Retention

We retain your data only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with applicable legal, accounting, or reporting requirements

You may request that we delete your information at any time (see Section 7).

5. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect your data against:

• Unauthorized access

• Alteration

• Disclosure

• Loss or misuse

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute data security.

6. Cookies & Tracking

Our website may use cookies to enhance user experience and collect usage data. Cookies help us understand how you interact with our website and improve its functionality. You may disable cookies in your browser settings at any time.

7. Your Rights

You have the right to:

• Access your personal information

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent to data processing

To exercise these rights, contact us at:
📧 info@greenhavencleaners.com

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we discover such data has been collected, we will promptly delete it.

9. Changes to This Privacy Policy

Greenhaven Cleaners may update this Privacy Policy from time to time. All changes will be posted on our website and take effect immediately. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 Email: info@greenhavencleaners.com
🌐 Website: www.greenhavencleaners.com